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Knowledge base

Manuals & tutorials

  1. User manuals and Quickstart manuals
  2. Connect peripherals to the Pro 2 Touch, webcam and ethernet (LAN)
  3. How to apply kapton tape
  4. Clean hot-end, unclog hot-end
  5. FELIX Pro 1 - heated bed improvement

3D printing Tips and tricks

  1. Connect peripherals to the Pro 2 Touch, webcam and ethernet (LAN)
  2. Clean hot-end, unclog hot-end
  3. Manually Turn Off Filament Detection (Pro Series)
  4. How To Print Flexible Filament.
  5. Adjust The Filament Clamping Mechanism (Pro Series)

Troubleshooting - Print Preparing Issues

  1. Manually Turn Off Filament Detection (Pro Series)
  2. Cannot Connect My Printer To The Computer
  3. Printer Doesn't Start Printing
  4. One Of Motors Not Working, Printer Axis Not Moving.
  5. Printer Doesn't Heatup, Stops Heating, Heater Decoupled / DEF / DEC

Troubleshooting - Printjob Startup Issues

  1. Manually Turn Off Filament Detection (Pro Series)
  2. Printer Doesn't Heatup, Stops Heating, Heater Decoupled / DEF / DEC
  3. Homing Issues, Printing In The Air, Z Sensor Triggered, Bed Leveling Issues(G32/G33 Leveling Failed)
  4. Humming Noise From Heated Bed, TEC 4
  5. Filament Doesn't Stick To The Bed

Troubleshooting - Issues During Printing

  1. Manually Turn Off Filament Detection (Pro Series)
  2. Printer Doesn't Heatup, Stops Heating, Heater Decoupled / DEF / DEC
  3. Hot-End PEEK Part Melted
  4. The Z Axis Makes A Lot Of Noise When Moving
  5. Filament Not Extruding/ Clogged Hot-End / Air Printing

Troubleshooting - Issues After Printing, Print Quality

  1. Z-Axis Moves Down Slowly When Idle For Pro
  2. Bad Final Part Print Quality
  3. Holes In Printed Object Or Very Brittle Parts
  4. Shifted Prints, Jumps During Printing

Troubleshooting - DIY kit related

  1. How to apply kapton tape
  2. Z-Sensor Issues, Leveling Not Working Tec 4

Order and Returns

  1. Warranty
  2. Orders And Returns
  3. Shipping