Knowledge base

Manuals & tutorials

1. Connect peripherals to the Pro 2/3 Touch, webcam and ethernet (LAN)
2. How to apply kapton tape
3. User manuals and Quickstart manuals
4. Clean hot-end, unclog hot-end
5. FELIX Pro 1 - heated bed improvement

3D printing Tips and tricks

1. Connect peripherals to the Pro 2/3 Touch, webcam and ethernet (LAN)
2. Manually Turn Off Filament Detection (Pro Series)
3. Lower Minimum Extrusion Temperature
4. Clean hot-end, unclog hot-end
5. Adjust The Filament Clamping Mechanism (Pro Series)

View All 8 articles

Troubleshooting - Print Preparing Issues

1. Manually Turn Off Filament Detection (Pro Series)
2. One Of Motors Not Working, Printer Axis Not Moving.
3. Cannot Connect My Printer To The Computer
4. Homing Issues, Printing In The Air, Z Sensor Triggered, Bed Leveling Issues(G32/G33 Leveling Failed)
5. Humming Noise From Heated Bed, TEC 4

View All 10 articles

Troubleshooting - Printjob Startup Issues

1. Manually Turn Off Filament Detection (Pro Series)
2. Homing Issues, Printing In The Air, Z Sensor Triggered, Bed Leveling Issues(G32/G33 Leveling Failed)
3. Humming Noise From Heated Bed, TEC 4
4. Printer Doesn't Heatup, Stops Heating, Heater Decoupled / DEF / DEC
5. The Extruder Makes A Loud Clicking Noise And No Material Is Being Extruded

View All 11 articles

Troubleshooting - Issues During Printing

1. Manually Turn Off Filament Detection (Pro Series)
2. Printer Doesn't Heatup, Stops Heating, Heater Decoupled / DEF / DEC
3. The Z Axis Makes A Lot Of Noise When Moving
4. Filament Not Extruding/ Clogged Hot-End / Air Printing
5. Shifted Prints, Jumps During Printing

View All 9 articles

Troubleshooting - Issues After Printing, Print Quality

1. Shifted Prints, Jumps During Printing
2. Bad Final Part Print Quality
3. Z-Axis Moves Down Slowly When Idle For Pro
4. Holes In Printed Object Or Very Brittle Parts

Troubleshooting - DIY kit related

1. How to apply kapton tape
2. Z-Sensor Issues, Leveling Not Working Tec 4

Order and Returns

1. Warranty
2. Orders And Returns
3. Shipping